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Looking for that magical 'win-win' solution where everyone wins, nobody loses can be a naïve and ultimately unsuccessful approach in today's tough business environment. The Power Negotiating technique teaches you how to get everything you want and still convince the other side that they won too. This revised third edition includes the following sections relevant in today's context: 20 sure-fire negotiating gambits, how to negotiate over the telephone, by e-mail and via instant messaging, how to read body language, listening to hidden meanings in conversation, dealing with people from other cultures. Secrets of Power Negotiating for the 21st Century offers practical proven advice for every aspect of negotiation, analyzing critical first and last moves, unethical tactics, why money is not all-important, pressure points, how to understand the other party yet gain the upper hand.
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