Cancellation, Return & Refunds
Cancellations in Suvadi Books:
- User cannot able to cancel the order once the payment was successfully completed.
- Suvadi Books has the full rights to cancel the order if product is out of stock or unavailable in the market.
- Refunds for the cancelled orders will be done to their respective bank account within 14 days.
Buyer of the products can ask for return / replacement of the products subject to the following terms:
- Only defective/damaged products will be accepted for returns/replacements
- User must bring it to the notice of our customer service within 24 hours of receiving the product.
- Only those products will be eligible for return policies which are received by us within 7 working days of the date of delivery
- Suvadi Books retains the rights to examine whether the product returned is defective/damaged and based on the verification we will either reship/replace the product to the customer.
- In case product is defective or damaged then we will replace and reship the product to the same shipping address of the customer subject to the availability of the stock of the product.
- In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be reship to the shipping address of the order. In this case customer will have to bear the shipment charges.
Refunds
- If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered email.
- In case the payment mode of the order is Online (Credit Card/Net Banking) the amount will be refunded to the same card/bank account.
- Refund will be initiated within 2 working days from the date of request of refund.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@suvadibooks.com
and send your item to: 10/434, Babu Nagar, 1st Main Road, Medavakkam, Chennai – 600 100
Shipping returns
To return your product, you should mail your product to: info@suvadibooks.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at +91 98409 91031 for questions related to refunds and returns.